This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.
Mortgage Credit Link (MCL) will be undergoing scheduled maintenance beginning at 8:00 PM Pacific time. During this time, clients may experience intermittent service interruption lasting for periods of 5 to 15 minutes. Maintenance will be completed on different system areas at different times during the maintenance window, to minimize any possible service interruption. Posted on
Apr 22, 2024 - 14:43 PDT
Completed -
The scheduled maintenance has been completed.
May 1, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Apr 29, 08:44 PDT
Resolved -
This incident has been resolved.
Apr 30, 17:27 PDT
Monitoring -
Users have reported that system performance has returned to normal. Our technical team continues to monitor the issue.
Apr 30, 14:44 PDT
Investigating -
Users on the LIVE server (live.consumer.meridianlink.com) are reporting latency issues during basically every part of the process such as navigating the site, entering applications etc.
Our technical team is investigating this.
Apr 30, 13:21 PDT
Resolved -
This issue has been resolved and we received confirmation that DocuSign is working again inside the applications.
This is the latest update on the DocuSign Status page: Resolved - System performance maintains healthy. Please follow the status page https://status.docusign.com/incidents/7b5dlw66lvt3 for updates regarding the delayed accuracy of envelope states in dashboards and search results which customers will continue to face.
Apr 30, 13:39 PDT
Investigating -
Users are reporting an error when sending documents via DocuSign. It appears the NA2 DocuSign server is experiencing performance degradation. More information and updates can be found on the DocuSign's Statuspage at https://status.docusign.com/.
Apr 30, 08:44 PDT
Resolved -
This incident has been resolved.
Apr 30, 07:31 PDT
Investigating -
We received reports of users getting AMS address verification error when trying to verify address. We are currently investigating this issue.
Apr 30, 06:37 PDT
Resolved -
We received confirmation that the issue has been resolved.
Apr 29, 14:27 PDT
Investigating -
Users are reporting an error from Equifax when pulling credit: **INVALID FILE/INQUIRY PLEASE CONTACT EQUIFAX** Equifax is working on resolving the issue.
Apr 29, 08:52 PDT
Completed -
The scheduled maintenance has been completed.
Apr 22, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:00 PDT
Scheduled -
We will be performing system maintenance to resolve known issues on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Apr 22, 08:51 PDT
Resolved -
Equifax has restored their connection and this is considered resolved.
Apr 19, 07:57 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 18, 13:22 PDT
Investigating -
We have received reports from users encountering the following error message when attempting to pull credit score via Equifax. "BUREAU IS CURRENTLY UNAVAILABLE" and "FICO NOT AVAILABLE". We have reached out to Equifax to investigate the issue.
Apr 18, 09:40 PDT
Resolved -
Equifax connection is restored and this is considered resolved.
Apr 19, 07:51 PDT
Monitoring -
Scores appear to be coming through now from Equifax. Will continue to monitor the rest of today.
Apr 18, 11:52 PDT
Investigating -
Equifax began returning errors this morning around 11:45am, including "FICO NOT AVAILABLE" or "Bureau is currently unavailable". We are reaching out to Equifax to alert them of this outage, which appears to be a connection down on their end.
Apr 18, 09:35 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 PDT
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Apr 1, 09:00 PDT
Resolved -
Equifax has advised this issue has been resolved.
Apr 18, 13:02 PDT
Monitoring -
Equifax has advised this outage should be resolved, we will continue to monitor this situation.
Apr 18, 12:15 PDT
Identified -
We have been made aware that Equifax is currently experiencing an outage impacting credit pulls. We will continue to monitor this situation and update accordingly.
Apr 18, 09:41 PDT