MeridianLink Statuspage Status

MeridianLink Statuspage

All Systems Operational

About This Site

This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.

MeridianLink Consumer / MeridianLink Opening Operational

Consumer App Operational Status Operational

Consumer App Credit Reports Operational

Consumer App Fraud Prevention Vendors Operational

Consumer App Indirect Auto Integrations Operational

Consumer App Vehicle Valuation Operational

Consumer App Underwriting & Pricing Engine Operational

Consumer App - Other Partner Integrations Operational

Consumer App Core Integration Operational

Consumer App Documents Operational

Consumer App Reports Operational

MeridianLink Mortgage Operational

Mortgage App LOS Operational

Mortgage App EDocs Operational

Mortgage App Pricing Engine (PML) Operational

Mortgage App Integrations Operational

Mortgage App Reporting Operational

Mortgage App TPO Portal Operational

MeridianLink Mortgage Credit Link Operational

Mortgage Credit Link App Operational Status Operational

Mortgage Credit Link Credit Integrations Operational

Mortgage Credit Link Additional Product Integrations Operational

MeridianLink Collect Operational

Collect App Operational Status Operational

Collect App Internal Integrations Operational

Collect App External Integrations Operational

MeridianLink Portal Operational

Portal App Operational Status Operational

Portal App Credit Reports Operational

Portal App Fraud Prevention Vendors Operational

Portal App eSign Operational

Portal App Underwriting & Pricing Engine Operational

Portal App - Other Partner Integrations Operational

Portal App Core Integration Operational

Portal App Portal Manager Operational

Portal App SSO Operational

Portal App Documents Operational

MeridianLink DecisionLender Operational

DecisionLender4 App Operational Status Operational

DecisionLender4 Reporting DBS Operational

DecisionLender4 Partner Integrations Operational

DecisionLender3.5 App Operational Status Operational

DecisionLender3.5 Reporting DBS Operational

DecisionLender3.5 Partner Integrations Operational

MeridianLink Engage Operational

Engage App Operational Status Operational

MeridianLink Insight Operational

Insight Operational Status Operational

Data Refresh Operational

TazWorks Operational

InstaScreen Operational Status Operational

InstaScreen Partner Integrations Operational

QuickApp Pro/QuickLease Pro Operational Status Operational

Trade House Data Searches Operational

MeridianLink Business Operational

Atlas Platform Operational

Credit Card Application Operational

Business Lending Application Operational

Offer and Closing Operational

Cloudflare Cloudflare Workers Operational

Cloudflare CDN/Cache Operational

MeridianLink Mortgage OpenClose/Access/Optics/CAW Operational

OpenClose Operational

OpenClose Pricing Engine (DecisionAssist) Operational

Mortgage Access Operational

Mortgage Optics Operational

ConsumerAssist Web Operational

General Operational

Global Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ML Consumer/Opening - EPL and Dedicated Environment Security Maintenance Apr 18, 2024 19:00 - Apr 19, 2024 02:00 PDT

We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.

This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Posted on Apr 01, 2024 - 09:00 PDT

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

ML Consumer/Opening - Shared Production Environment Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 PDT

Scheduled - We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Apr 15, 09:37 PDT

TazWorks - Tessera Data Is currently experiencing connection issues

Resolved - This incident has been resolved.
Apr 17, 13:35 PDT

Identified - We are in contact with Tessera Data and they are working on the issue.
Apr 16, 13:04 PDT

Investigating - We are currently investigating the issue.
Apr 16, 08:23 PDT

ML Consumer/Opening - Experian PreciseID Error (Vendor Outage)

Resolved - This incident has been resolved.
Apr 17, 07:53 PDT

Investigating - We received several reports from customers indicating that they are receiving an error when attempting to pull Experian PreciseID. MeridianLink Support has contacted Experian and Experian is investigating the issue.
Apr 16, 06:38 PDT

ML Insight - Data Refresh Delay

Resolved - This incident has been resolved.
Apr 17, 05:58 PDT

Update - April 16, 2024
Update: Today we were alerted by Sisense, a third-party business intelligence and analytics for MeridianLink Insight, that they have contained their recent security incident. As such, we are pleased to let you know that we have re-established connectivity with Sisense.
When we were made aware of this incident, we reset keys, tokens, and credentials as advised by Sisense. We remain committed to the security of your information and continue to work with Sisense in support of the ongoing security and availability of your data.
Apr 16, 14:59 PDT

Update - April 15, 2024
Update: We are working with third-party business intelligence and analytics vendor, Sisense, to understand the scope of their incident. We will not turn Insight back on until we are confident in the ongoing security of our customers’ data. At this time, we do not have confirmation from the vendor on whether any MeridianLink Insight data was involved in their incident. We will share additional information with you as we receive it.
Apr 15, 11:10 PDT

Update - We are continuing to work on a fix for this issue.
Apr 15, 11:09 PDT

Update - We are continuing to work on a fix for this issue.
Apr 11, 06:18 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 11, 06:07 PDT

Apr 16, 2024

TazWorks - Insights Offline

Resolved - TazWorks Insights is now back online and available, and we have communicated directly with CRAs utilizing the product. Thank you for your patience.
Apr 16, 15:18 PDT

Identified - TazWorks Insights reporting is currently offline and unavailable. We will share additional information with impacted CRAs as we receive it.
Apr 15, 14:35 PDT

Mortgage Credit Link (MCL) - TransUnion UDN Currently Down, Not Updating

Resolved - This issue is considered resolved.
Apr 16, 13:55 PDT

Monitoring - We have implemented a workaround resolution to continue processing these trigger files while TransUnion fixes the root cause on their end. We have requested TransUnion to resend files from 4/8 so that we can reprocess those.
Apr 12, 09:44 PDT

Identified - We've been engaging with Transunion throughout the day today, and the cause of the UDN issue has been identified. We will provide further updates as they come.
Apr 10, 15:00 PDT

Investigating - We are working with TransUnion to resolve an issue with TransUnion UDNs not processing updates or status changes. We will update the status here as this progresses.
Apr 9, 14:54 PDT

TazWorks - Knowledge Base Errors

Resolved - We were able to work with our platform vendor to resolve this issue, and the Knowledge Base is now accessible from Instascreen again.
Apr 16, 13:36 PDT

Investigating - We are currently investigating an issue with errors accessing the Knowledge Base from Instascreen. We are working with our platform vendor and will provide updates as we receive them.
Apr 15, 14:36 PDT

Apr 15, 2024

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Apr 11, 2024

Apr 10, 2024

Apr 9, 2024

Apr 8, 2024

DecisionLender 4 System Latency

Resolved - This incident has been resolved.
Apr 8, 07:03 PDT

Monitoring - A fix has been implemented and we are continuing to monitor for any further issues.
Apr 8, 06:28 PDT

Investigating - We are currently investigating the reports of system latency.
Apr 8, 06:00 PDT

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

ML Consumer - JD Power for Powersports (Vendor Outage)

Resolved - This incident has been resolved.
Apr 5, 09:47 PDT

Monitoring - We've received reports from several users of being able to successfully pull JD Power for Powersports.
We will continue to monitor the situation.
Apr 4, 15:03 PDT

Investigating - We have received reports of users receiving an error when attempting to pull JD Power for Powersports.
We are currently investigating this issue.
Apr 4, 08:37 PDT

ML Consumer/Opening: DEMO - Errors saving or booking applications

Resolved - We have received confirmation that Demo is functioning as expected. This incident has been resolved.
Apr 5, 09:43 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 10:46 PDT

Investigating - We have received reports regarding an error when saving or booking applications: Error saving app: Unexpected execution.
This is happening in Demo.

Our technical team is working on a solution to the issue.
Apr 4, 09:50 PDT

Apr 4, 2024

ML Insight - Data Refresh Delay

Resolved - This incident has been resolved.
Apr 4, 07:56 PDT

Investigating - We are investigating a delay in the data refresh for April 4, 2024.
Apr 4, 06:04 PDT