This Statuspage provides the status of MeridianLink's products.
Customers may click "Subscribe to Updates" and select specific Product Components to receive email notifications for if there is a service disruption.
OpenClose’s ODR vendor will be performing maintenance on the ODR - Optical Document Recognition system during the following times in the coming days:
Production: Sunday Sunday 31st March 2024 between (12:00 AM - 4:00 AM) EST
The unavailability of this feature is expected during this window. Packages submitted during this time will not be processed.
While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk. OpenClose is committed to providing the highest possible level of service; therefore, we strive to increase customer satisfaction and productivity through our proactive approach to customer notification. Posted on
Mar 26, 2024 - 05:05 PDT
Resolved -
This incident has been resolved.
Mar 28, 12:56 PDT
Investigating -
We are currently updating the system, Insight will be down for up to 1 hour. We apologize for any inconvenience this may have caused and will update you as soon as we are back up.
Mar 28, 10:02 PDT
Resolved -
This incident has been resolved.
Mar 28, 08:42 PDT
Monitoring -
CarFax has implemented a fix and are monitoring the results.
Mar 28, 07:59 PDT
Investigating -
We have received several reports from users of receiving an error when attempting to pull a CarFax report. We've reached out to CarFax and are waiting an update.
Mar 28, 07:32 PDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 00:53 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 PDT
Scheduled -
We will be performing system maintenance on EPL and Dedicated production environments - after business hours. This is to install the MS security patch for the current month.
This maintenance is scheduled to begin at 7 pm (PT) for east coast environments. For other environments we will proceed with the update after COB for that timezone. During this time, each environment will be down for approximately 30-40 minutes.
Mar 19, 08:44 PDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 PDT
Scheduled -
We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).
Mar 19, 08:44 PDT
Resolved -
Magic Wrighter has confirmed that their network/IT teams have resolved the issue.
Mar 19, 09:18 PDT
Identified -
We have received several reports from customers that ACH Funding via Magic Wrighter is failing. Error being received is:
"Funding Failed: The underlying connection was closed. An unexpected error occurred on a send".
A few customers have received confirmation from Magic Wrighter that the issue is on vendor side. We will provide updates as they materialize.
Mar 15, 14:48 PDT
Resolved -
This issue has been resolved by the vendor ArchMI.
Mar 14, 12:47 PDT
Investigating -
Mortgage Insurance vendor ArchMI has reported to OpenClose that they are having issues connecting to us. They have submitted a ticket to their IT team. As soon as we have an update from ArchMI we will update this post.
Customers do not need to open Support Cases for this issue, we will update this post when we have more information.
Mar 14, 08:21 PDT